Return Policy

Return Policy – ROZALLE WOMEN STORE

At ROZALLE WOMEN STORE, we strive to ensure customer satisfaction with every purchase. If you are not completely happy with your order, please review our return policy below.

1. Return Eligibility

• Returns are accepted within 10 days of delivery.
• Products must be unused, unwashed, and in their original packaging with tags intact.
• Items such as lingerie, beauty products, and customized items are not eligible for return due to hygiene reasons.

2. Damaged or Defective Products

• If you receive a damaged or defective item, you must report it within 3 days of delivery.
• Clear proof (photo/video) must be provided before unboxing to be eligible for a return.
• For valid damage claims, we will refund the delivery charge as a discount on your next order.

3. Return Process

1. Initiate Return: Contact our support team via email (trendzrozalle@gmail.com) or phone (8891326262) with order details and proof of the issue.
2. Approval & Pickup: Once approved, we will arrange a pickup or ask you to ship the item back.
3. Inspection & Refund: After receiving and inspecting the returned item, refunds will be processed within 5-7 business days to the original payment method.

4. Refund Conditions

• If a product is returned for reasons other than damage or defect, the delivery charge will be deducted from the refund amount.
• Refunds will not be issued for products that do not meet our return eligibility criteria.

5. Exchange Policy

• Exchanges are available for size or color issues within 10 days of delivery.
• If the preferred size or color is unavailable, you may opt for a refund or store credit.

6. Contact Us

For return-related queries, feel free to reach out:

📧 Email: trendzrozalle@gmail.com
📞 Phone: 8891326262

By purchasing from ROZALLE WOMEN STORE, you agree to the terms outlined in this return policy.